OUR PRIVACY POLICY
PRIVACY POLICY
At the Terrace Bay Hotel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and use our services.
1. Information We Collect
We collect information to provide better services to our guests. This includes:
- Personal Information: Name, email address, phone number, mailing address, and credit card/payment information when you book a room or event.
- Usage Data: IP addresses, browser types, and pages visited via cookies and analytics tools to improve website functionality.
- Communication: Information provided when you contact us via contact forms, email, or social media.
2. How We Use Your Information
We use the data we collect for the following purposes:
- To process and confirm your room reservations.
- To send transactional emails (booking confirmations, receipts).
- To improve our website performance and guest experience.
- To comply with legal obligations and protect against fraudulent transactions.
- Optional: To send promotional offers or newsletters (only if you have opted in).
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We only share data with trusted partners necessary to run our business, such as:
- Booking Engines: Third-party platforms used to manage room inventory and reservations.
- Payment Processors: Secure gateways to handle credit card transactions.
- Legal Authorities: If required by law or to protect the safety and rights of the Terrace Bay Hotel.
4. Cookies and Tracking
Our website uses "cookies" to enhance your experience. Cookies allow us to remember your preferences and recognize you when you return. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Sensitive data (such as credit card information) is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment provider's database.
6. Third-Party Links
Our website may contain links to third-party sites (e.g., local attractions or social media). We are not responsible for the privacy practices or content of these external sites.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request that we correct or delete your personal information.
- Opt-out of any marketing communications at any time.
8. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us using the information below:
Terrace Bay Hotel
7146 P Rd
Gladstone, MI 49837
Phone: (906) 786-7554
Email: reservations@terracebayhotel.com